Lesson 3: Define a Problem
Meet Mr. Fookwire: A good way to truly understand the needs of the user is to use an interview. An interview is a simple way to ask questions from the user to make sure we really understand the need. To understand the need, we need to learn what the user
says, thinks, feels and does. Keep that in mind as we watch this video.
Mr. Fookwire needs our help! Before we can help him, we have to understand:
What is he thinking?
What has he already done to solve the problem?
How is he feeling about the problems?
What did he say about the problem?
Why are squirrels eating bird food from bird feeders? Let's watch this video and see if you can think of other questions we should ask and investigate!
Did you hear the narrator say squirrels lose some of their
food source in the summer? That could be why they eat bird seed. That is an important question. Why are squirrels eating bird seed?”
What questions did you think of while watching the video? Let's record them!
Based on your ideas, and things I have been thinking about, here are three questions we need to research so we can better define the problem and the need of the user.
How will the answers to these questions help us?